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Privacy Policy

Last Updated: January 2026

At COLDAIR, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website or booking our services.

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INFORMATION WE COLLECT

When you contact us, request a service, submit a form, or communicate with us through our website, phone, WhatsApp, or email, we may collect the following information:

  • Full Name

  • Phone Number

  • Email Address

  • Service Address

  • Details regarding your air conditioning service request

  • Any information voluntarily provided during communication with our team

We may also collect basic technical information such as your browser type, device information, IP address, and website usage data to improve our website performance and user experience.

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HOW WE USE YOUR INFORMATION

The information we collect may be used for the following purposes:

  • Scheduling and managing service appointments

  • Providing AC repair, installation, maintenance, and related services

  • Responding to customer inquiries and support requests

  • Sending service confirmations and updates

  • Improving our services and customer experience

  • Maintaining business records and service history

  • Preventing fraud and unauthorized activities

  • Complying with legal obligations

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SHARING OF INFORMATION

COLDAIR does not sell, rent, or trade customer information to third parties.

Your information may be shared only when necessary to provide the requested service, including:

  • Assigned service technicians

  • Customer support representatives

  • Payment processing providers

  • Technology and communication service providers

All parties receiving customer information are expected to maintain appropriate confidentiality and security standards.

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DATA SECURITY

We take reasonable measures to protect customer information against unauthorized access, misuse, disclosure, alteration, or destruction. While no online platform can guarantee absolute security, we continuously work to safeguard the information entrusted to us.

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CUSTOMER COMMUNICATIONS

By submitting your contact information, you consent to receiving communications related to your service request, including:

  • Appointment confirmations

  • Service updates

  • Customer support messages

  • Follow-up communications

We will not send excessive promotional communications and customers may request to stop receiving marketing messages at any time.

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CONTACT INFORMATION

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

COLDAIR

Email: support@coldair.in

Phone: +91 91084 62312

Business Hours: Monday – Sunday, 8:00 AM – 9:00 PM

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